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Arresting Communication - 8 hr. TCOLE Credits
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Arresting Communication is the complete package when it comes to effective interaction skills for police officers, from de-escalation and conflict resolution to detecting deception and pre-attack indicators.

 Export to Your Calendar 10/12/2017
When: Thursday, October 12, 2017
8:00 am - 5:00 pm
Where: Omni La Mansion Hotel - San Antonio Riverwalk
112 College St.
San Antonio, Texas  78205
United States
Presenter: Lt. Jim Glennon - Calibre Press
Contact: John Pike
15124510571


Online registration is available until: 10/1/2017
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Arresting Communication is the complete package when it comes to effective interaction skills for police officers, from de-escalation and conflict resolution to detecting deception and pre-attack indicators.

 

Presenter: Lt. Jim Glennon

 

The Principles of Interaction are designed to assist students in developing techniques for dealing with people during all types of interactions.  Whether it’s intervening in a dispute, attempting to persuade a non-compliant subject, networking with a coworker, attempting to obtain a confession, or dealing with a loved one, these basic techniques are the foundations for interacting successfully with others.

1.     First Impressions

2.     The Magic of Questions

3.     Active Listening

4.     Empathy

5.     Avoiding Arguments

6.     The Power of Appreciation

7.     The Need for Respect

Communication is the key to overall professional and personal success.  The course will continue with learning about the following:

·         De-escalation skills

·         Avoiding conflict

·         Conflict management

·         Body language

·         Proxemics

·         Para-linguistics

·         Statement analysis

·         The effects of stress on decisions & communication

 

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